Refund policy

Return & Refund Policy

 

We want you to love your ritual. If something isn't right, we're here to help.

 

Return window: You may request a return within 30 days of delivery.

 

Condition (important for beauty products): For health and hygiene reasons, we can only accept returns of items that are unopened, unused, and in their original sealed packaging. Opened or used products cannot be returned unless they arrived damaged or defective.

 

Damaged, defective, or wrong item: If your order arrives damaged, faulty, or incorrect, email us within 7 days of delivery at curatedbypetale@gmail.com with your order number and a photo. We'll send a free replacement or full refund, with no return shipping required.

 

How to start a return: Email curatedbypetale@gmail.com with your order number and the item(s) you'd like to return. We'll reply with instructions. Please don't send items back before contacting us.

 

Return shipping: For change-of-mind returns, the customer covers return shipping. For damaged, defective, or incorrect items, we cover it.

 

Refunds: Once we receive and inspect your return, we'll email you a confirmation and issue your refund to the original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the return is due to our error.

 

Non-returnable items: Opened or used products, gift cards, and any items marked Final Sale.

 

Questions? Email curatedbypetale@gmail.com and we typically reply within 1 business day.